Terms & Conditions

Deposit
A non-refundable deposit of £300 per person should be submitted with your completed booking form (unless otherwise stated on the tour information); this ensures a place is then reserved in your name. On receipt, a booking confirmation will be issued; showing the date your balance becomes due. Tours booked within 60 days of departure will require payment in full.

Balance of Payment
We send a final invoice and we request the balance of payment for your tour 60 days prior to departure. Late payment may result in the cancellation of your tour.

Surcharges
Circumstances beyond our control may dictate an increase in the cost of your tour. Any increase less than 5% of the advertised price will be absorbed within the original price - any increase over 5% we may need to add to the final invoice.

If You Cancel
All cancellations must be in writing and the following terms apply:

We strongly recommend you take out Holiday Cancellation Insurance.
If We Cancel

We reserve the right to cancel any tour - however, this would only become necessary in exceptional circumstances. In such an event we would issue a full refund. Moto Tours will not be held responsible or offer a refund/compensation in any of the following situations: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes and/or weather.

Transfer of Booking
In the event of your having to cancel, you may transfer your booking to another person. However, you will be liable for any administration costs and will be responsible for your nominee paying their monies in full.

Tour Changes
Arrangements for your tour are made months in advance. It is therefore inevitable that changes can occur. In most cases, these changes will be minor and will not affect your holiday. However, in the event of a major change, we will advise you immediately and you may then (a) continue the tour with the new itinerary, (b) accept an alternative of the same or similar value, or (c) cancel your holiday with a full refund.

Financial Protection
In accordance with the Package Travel, Package Holiday and Package Tour Regulations 1992 and EC Directive 90/314EC all monies will be kept in trust until such times as your tour is complete.

Our Responsibilities
We accept responsibility for supplying as near as physically possible a tour package as described in our Tour Brochure. We are unable to control any deficiencies in services due to local conditions, maintenance or weather.

Your Responsibilities
a) To advise Moto Tours of any illness, infirmity, allergies or dietary needs that may affect your touring holiday.
b) To complete a full Personal Details Form.
c) Be a competent rider with a machine that is road legal, mechanically-sound and of a type suitable for touring.
d) Hold a valid Certificate of Insurance covering machine, rider and pillion.
e) Have the ability to get yourself and/or bike home in the event of a breakdown, accident or emergency.
f) Valid UK passport (ensure visa not required if non-UK)
g) European Health Insurance Card (EHIC) (can be obtained online at www.dh.govuk/travellers, by phoning 0845 6062030, or by post from any main Post Office) Note: E111 Certificate is no longer valid
h) European insurance cover for your bike - must include repatriation in the event of an accident or serious breakdown.
i) Personal Travel Insurance for yourself and pillion (if appropriate). This must include medical cover including any possible repatriation in the event of serious illness or accident. We also recommend you include cancellation cover.

NB: Breakdown and Personal Insurance (g) & h)) are compulsory on our tours and we may require evidence of policies before departure.
Complaints Procedure

In the event of a complaint, in the first instance, you should approach the tour representative. If you still consider that your complaint has not been properly addressed, you should put your comments in writing and send them to:

Moto Tours
Garth Farm
Hull Road
Cliffe
Selby
YO8 6NH

 

 

Top